Welcome to https://joycatsupplies.com. Together with our terms and conditions govern the use of this website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the Terms, including but not limited to any additional or amended terms or conditions as applicable from time to time.

The term “ Joy Pet Supplies ” or “us” or “we” or “ Cat Supplies ” refers to the owner of the website .The term “you” refers to the user or viewer of our website. We reserve the right to amend the Terms in whole or in part, at any time, effective immediately upon posting on this website.

Scope

These General Terms and Conditions of Business apply to all orders and Cat Supplies and its customers via the online shop www.joycatsupplies.com

Order process, entering into a contract, quantity limitation

1. Order process

– Cat Supplies offers its customers a comprehensive range for all matters concerning domestic pets. By clicking on the products or product descriptions, the customer navigates to the product details, .e.g. details regarding the product design, size or taste. The product is placed in the virtual shopping basket by entering the requested quantity and clicking on the shopping basket icon.
– By clicking on the “shopping basket” button, displayed in the top right-hand corner of the online shop, the customer navigates to an overview page and at any time can check the goods in the virtual shopping basket and, where necessary, make changes.
– If a customer does not wish to purchase additional goods, they can continue via the “To order/checkout” button. Registered customers can enter their user names and passwords here to automatically use their saved information for the order. Alternatively, the customer can register as a new customer and set up a customer account or continue the purchase without setting up a customer account. In such a case, the customer must enter their address and invoice information on the following page.
– By further clicking on the “Continue” button, the customer reaches the penultimate order stage “Overview”. The customer has access to an overview of the order here with details of the price (including the statutory VAT) and details of the delivery service and costs.
– The order is entered into by clicking on the “Buy” button. This means a binding offer has been made.

2. Entering into a contract

The images of the range in the online shop are intended as an illustration and do not constitute binding offers for sale. By completing the order process by clicking on the “Buy” button the customer makes a binding offer to enter into a purchase contract. The customer thereupon receives an automated confirmation of receipt of order by e-mail (order confirmation). This order confirmation does not constitute acceptance of the offer. The contract with Cat Supplies is only concluded when Cat Supplies sends the ordered product to the customer and the shipping to the customer is confirmed by e-mail (shipping confirmation).

3. Quantity limitation

The offered goods are sold in customary domestic quantities only and only to persons of an age at which they are capable of entering into legal transactions.

Dispatch and delivery

Cat Supplies does not supply to entrepreneurs in the VAT sense but exclusively to consumers.

Unless stated otherwise in the offer or product details, the delivery period is 2 to 3 working days. Information about delivery and shipping conditions is available here.

In the event that some of the ordered products are not in stock, Cat Supplies shall be entitled to provide partial deliveries at its cost provided this is acceptable for the customer.

In the event that Cat Supplies is unable to deliver the ordered product because Cat Supplies itself is not supplied by its own suppliers, without culpability on the part of Cat Supplies, Cat Supplies may withdraw from the contract. In such a case, Cat Supplies shall inform the customer without delay and propose a comparable product. If a comparable product is not available, or if the customer does not wish to have that product delivered, Cat Supplies shall, without delay, reimburse payments made by the customer. Deliveries are free of customs duties within the EU. In the case of delivery in countries outside the EU customs duties, taxes and other levies that may apply shall be borne by the customer.

In the event that supplied products are damaged en route, the Cat Supplies customer service is to be contacted, where possible, without delay. As a result, Cat Supplies shall have the option of lodging a complaint with the carrier or transport insurer regarding the damage. If the customer fails to provide notification of transport damage, this shall not have any effect whatsoever on the customer’s statutory guarantee rights.

We will always to to send your delivery with the delivery partner you have selected. However, due to circumstances beyond our control, this is occasionally not possible. Please accept our apologies for any inconvenience this may cause.

In order to fulfil customer orders Cat Supplies needs to pass on the customer email address, and where available contact phone number to the delivery company authorised to delivering the goods. This forms part of the contract with Cat Supplies. The customer does not have the right to object. For further information please see our Data Protection page.

Retention of title

The goods shall remain the property of Cat Supplies up until payment in full. Prior to the passing of ownership, pledging, ownership transfer by way of security, processing or redesigning are not permitted without approval by Cat Supplies.

Right of withdrawal

Customers who are consumers have a 14 day cancellation right. A consumer is any natural person who enters into a legal transaction for a purpose that is neither attributable to their commercial nor self-employed professional activity. The following regulations apply to the cancellation right and the excluding of the cancellation right. If customers have any further questions about cancellations, they can contact the Cat Supplies customer service.

Instructions on withdrawal
The exercise of the right of withdrawal

Right of withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you, acquires, physical possession of the goods.

To exercise the right of withdrawal, you must inform us.of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or e-mail). You may use the attached model withdrawal form but it is not obligatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods to

TodayApp LLC
30 N Gould St Ste R, Sheridan, WY 82801

without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

End of Information concerning the Right of withdrawal

Exclusion of the right of withdrawal
The right of withdrawal does not apply in the event of delivery of goods

– that are not pre-produced and an individual selection or determination by the consumer is authoritative for their manufacture or goods that are clearly geared towards the consumer’s personal requirements; goods that may perish quickly or goods whose sell-by-date would quickly run out,
– that are not suitable for returns for reasons involving health protection or hygiene if their seal has been broken post-delivery,
– that were post-delivery inseparably mixed with other goods.

Model withdrawal form
Sample of the model withdrawal form

(Should you wish to cancel your contract with Cat Supplies please complete this form and return to)

— To todayApp LLC  30 N Gould St Ste R, Sheridan, WY 82801,[email protected]

— I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*),

— Ordered on (*)/received on (*)

— Name of consumer(s)

— Address of consumer(s)

— Signature of consumer(s) (only if this form is notified on paper)

— Date

(*) Delete as appropriate.

Guarantee and liability

The statutory guarantee provisions apply.

Veterinary medicine diet feed should only be used where recommended and by way of regular monitoring by the veterinarian. The veterinarian should be visited regularly (every 6 months) during the feeding for check-up examinations and without delay in the event of deterioration in the domestic pet’s condition. Cat Supplies is not liable for the consequences of inappropriate use of veterinary medical diet feed or use that is unnecessary.

Data protection

Cat Supplies takes the protection of its customers’ data very seriously. The Cat Supplies data protection declaration can be viewed here.

Marketing & Customer communication

If the customer concludes a contract with Cat Supplies and specifies the electronic mailing address (email), Cat Supplies has the right to use this electronic mailing address (email address) of the customer for direct advertising of its own similar goods or services, if the customer didn’t object to this use at the point of collection. The customer always has the right to object to the use of the electronic postal address (email address) at any time by sending a communication to [email protected], without any costs other than the transmission costs according to the basic tariffs.

Final provision

Should any provision of these Terms and Conditions be or become invalid or unenforceable, the validity or enforceability of the other provisions of these Terms and Conditions shall not be affected thereby. German law applies by way of exclusion of the UN Convention on Contracts for the International Sale of Goods (CISG). This choice of the aforementioned applicable law only applies insofar as the protection granted by mandatory provisions of the law of the state in which the consumer has his habitual residence at the time of his order is not withdrawn.